BSP Group Chief Executive Officer Mark Robinson has acknowledged that technical issues have caused delays to banking services, interruptions to account information access, and delayed payments, which have inconvenienced many of their customers.
In a statement, Mr Robinson assured customers that BSP is addressing the issues and improving operations under the new Banking System.
“BSP is in regular contact with the Bank of PNG to keep them informed of progress in resolving the technical issues and service delays,” he said.
He also reassured customers that their banking records remain secure.
“BSP has made progress in clearing most of the backlog of delayed domestic payments and is committed to processing all payrolls submitted as usual. BSP has not imposed any penalties or interest on accounts recently overdrawn by customers.
While BSP aims to optimize the efficiency of banking processes through the new system, Mr Robinson acknowledges that some new features and changes have not been effectively communicated to customers.
He encourages customers to visit the BSP website for the latest customer notices and product information or contact the BSP Customer Call Centre for support.
He said BSP’s teams are working around the clock with their global vendor partners to resolve the technical issues and service delays, ensuring that customers receive the service levels they deserve.
BSP apologizes for the inconvenience caused to customers and thanks them for their patience and understanding during this time.
