THE Motor Vehicles Insurance Limited (MVIL) continues to support its employees in gaining new skills and knowledge to serve customers better.
Trainings have been a part of the company’s ongoing commitment in improving customer service.
Seven MVIL officers received certificates from the International Training Institute (ITI) after completing customer and telephone skills training recently.
“One of the important things we learnt is our role in educating customers. Hence, we are ready to educate customers about the company and the products and services we offer,” said a certificate recipient and MVIL Administration Officer Dulcie John.
“The information we provide allows customers to easily access the services they opt to acquire. The same applies to our staff internally. This allows business to be done on time without disappointments or delays considering the specific processes to follow and requirements to meet,” she said.
John said the training involved self-assessment and evaluation which had helped her to see what needed to be improved to better serve others, externally and internally.
She encouraged all frontline officers to attend such training to motivate them as it did to her and her colleagues.
