By GINNAH MINI
BANK South Pacific (BSP) has announced a K1.2 billion multiyear in-vestment programs to modernize its operations, improve customer experience, and deliver long-term returns for shareholders.
Speaking at BSP’s Annual General Meeting, CEO Mark Robinson said the investment will strengthen technology, people, and services across the business.
“The key to supporting our customers, staying ahead of competition, and delivering sustainable performance lies in the investments we are making in technology and in people,” he said.
The 2025–2028 program will focus on:
- Digital Services- more convenient digital services for retail and corporate customers.
- Business Bank- dedicated business bank to support small-to-medium enterprises.
- World-class Capabilities-develop world-class capabilities and services that are corporate and institutional bank.
- Cultural Anchors-Introducing new cultural anchors: service excellence; risk excellence; and performance excellence.
- Skills for the future-providing staff with skill for the future and broader careers
- Branch Modernization-targeted investment to modernize key branches.
“We have targeted investment to modernize branches including premises upgrades, cue management initiatives, and new deposit ATMs,” Mr. Robinson said.
Robinson highlighted BSP’s recent upgrade of 17,000 EFTPOS terminals, enabling faster and more secure payments.
He noted BSP serves more than two million customers in PNG and operates across the South Pacific through branches, ATMs, EFTPOS, mobile, and internet banking.
Chairman Robert Bradshaw said BSP’s strong financial performance has made these investments possible.
“This investment will help deliver better services in many areas of PNG, where BSP is the only commercial bank serving communities,” he said.